Play Smart, Stay Safe with aq990

🪪Age Verification and KYC

Every player who registers on aq990 must complete identity verification (KYC) before making their first withdrawal. The KYC process requires a government-issued photo ID — your National ID card or passport — which confirms your date of birth. aq990 will immediately suspend any account where it is determined that the account holder is under 21, void all associated balances, and report the matter where required by applicable regulations.

If you are a parent or guardian and are concerned that a person under 21 in your care may have registered on aq990, please contact our support team immediately at [email protected]. We will investigate and take appropriate action, including account closure and return of any deposited funds not already wagered, as quickly as possible.

📅Setting and Adjusting Limits

You can set a deposit limit in Bangladeshi Taka (৳) for any combination of the following time windows, directly from your account settings:

• Daily deposit limit: resets at midnight Bangladesh Standard Time (BST, UTC+6) each day.
• Weekly deposit limit: resets at midnight BST every Monday.
• Monthly deposit limit: resets at midnight BST on the first day of each calendar month.

🔄The 24-Hour Rule for Limit Increases

aq990 applies a mandatory 24-hour waiting period before any increase to your deposit limit takes effect. This is a deliberate player-protection measure: it ensures that a request to raise a limit made in the heat of the moment cannot take immediate effect, giving you time overnight to reconsider. Decreases, on the other hand, take effect immediately — if you reduce your limit during a session, that lower limit applies right away.

🚫What Happens During Self-Exclusion

Self-exclusion is the most comprehensive player-protection tool available on aq990. When you activate self-exclusion, your account is fully locked for the duration of the exclusion period — a minimum of six months. During this period: you cannot log in to your account; you cannot deposit funds; you cannot place any bets; you cannot withdraw any balance (though aq990 will process any pending cash-balance withdrawal to your registered payment method before the lock takes full effect); and you will not receive any promotional communications, bonus offers or marketing messages from aq990.

After the minimum self-exclusion period has elapsed, your account will not automatically reopen. You must contact support at [email protected] to request reinstatement. aq990 will apply an additional 7-day cooling-off period before reinstating any self-excluded account, and will encourage you to speak with a support team member before your account is reopened. There is no limit to how many times you can activate self-exclusion, and you may choose a longer exclusion period than six months if you wish.

❄️Available Cooling-Off Durations

A cooling-off period is a temporary account pause that is shorter and less permanent than self-exclusion. It is ideal when you want to take a break from gambling without fully closing your account for six months. The following durations are available:

• 24-hour pause: deposit and betting functions are disabled for 24 hours from the moment of activation. You can still log in and view your account balance.
• 48-hour pause: as above, for 48 consecutive hours.
• 7-day pause: one full week during which deposits and bets are blocked. Useful for Eid, exam periods or any week when you want gaming completely off the table.
• 14-day pause: two weeks. Recommended if you have noticed some early warning signs and want to give yourself meaningful space before deciding on next steps.
• 30-day pause: one full calendar month. The longest cooling-off option before full self-exclusion is required.

⏱️Session Time Reminders

In addition to cooling-off periods, aq990 supports in-session time reminders. You can configure an alert to appear after 30, 60 or 90 minutes of continuous play. The alert pauses your session and asks you to confirm you want to continue — a simple but effective interruption that encourages mindful play. Time reminder settings are saved to your account profile and apply across every session automatically once activated.

🎯Gaming as a Form of Entertainment Only

aq990 is built on the belief that online gaming — cricket betting, live casino tables, slots and crash games — is a legitimate form of entertainment when enjoyed within a player's means and with full informed consent. We are not in the business of extracting money from vulnerable people. Our business model depends on a healthy, engaged and returning player community, which means every player's long-term wellbeing is directly aligned with our commercial interests.

This is why our responsible gaming tools are free, easy to find, designed to work instantly, and deliberately not hidden behind multiple menus. We actively monitor player behaviour patterns for signs of potential problem gambling and proactively reach out to players whose activity suggests they may benefit from our responsible gaming resources. This monitoring is done in your interest, not to restrict you, but to offer help before a difficult situation becomes a crisis.

🔍Staff Training and Internal Policy

All aq990 customer support staff receive training in responsible gaming awareness, including how to identify distress signals in player communications, how to discuss available tools without judgment, and how to escalate a case to senior staff where a player appears to be in serious difficulty. No support team member is incentivised on deposit volumes or wagering activity — their performance is measured on resolution quality and player satisfaction.

👨‍👩‍👧Protecting Families and Households

We recognise that problem gambling does not only affect the individual player — it affects families across Bangladesh, from Dhaka to Chittagong to Sylhet. If you are a family member or partner of someone you believe may have a gambling problem, aq990 encourages you to speak with that person openly and to contact our support team for guidance on the account restrictions and protections available. We will handle all such enquiries with complete discretion and confidentiality.